Willingness to undertake actions, improve results and create opportunities upon one’s own initiative.

Examples of behaviours in which this skill is shown:

• Carry out one’s usual tasks without waiting for any specific guidelines.
• Identify problems, obstacles and opportunities, and carry out actions in response to them.

Foresee situations well in advance, acting to create opportunities for the organisation and avoid problems that are not obvious.

Flexibility to adapt to changes and viewpoints that are different from one’s own.

Examples of behaviours in which this skill is shown:

• Modify one’s behaviour in response to a situation.
• Take into account the merits of different positions or opposing viewpoints.

A personal effort to improve and achieve excellence.

Example of behaviours in which this skill is shown:

• Carefully control the quality of one’s own work and that of others.
• Systematically identify improvement opportunities.

Involve oneself in the goals of a group or organisation.

Examples of behaviours in which this skill is shown:

• Give active support to the organisation.
• Put the interests of the organisation before one’s own professional interest or those of one’s work unit or at least harmonise the two.

To work in cooperation and coordination with other people to achieve common goals.

Examples of behaviours in which this skill is shown:

• Act to foster a climate of teamwork and cooperation.
• Involve other people and ask for their collaboration in issues that may affect them.

Anticipate, acknowledge and satisfy customers’ needs.

Examples of behaviours in which this skill is shown:

• Identify and respond to customers’ implicit needs.
• Establish a rapport with customers.