Chapter 02
Emotional skills at the job interview.
The emotional skills that are seen most clearly in an interview are:
- Self-awareness. Awareness of one’s own emotions and the effects they have.
- Accurate self-assessment. Knowledge of one’s strengths and weaknesses.
- Self-confidence. Confidence in the personal self-assessment.
- Self-control. Ability to adequately handle conflicting emotions and drives.
- Communication. Convey clear, convincing messages.
- Empathy. Ability to sense other people’s feelings and points of view and take an active interest in their concerns.
- Trustworthiness. Consistent observance of principles of veracity and honesty.
- Integrity. Answerability in personal actions.
A continuació s’aprofundeix en cadascuna d’aquestes competències de cara a valorar el paper que tenen en una situació d’entrevista.
Before going to a job interview, we must first perform a self-analysis exercise to ascertain, first of all, what is our potential and the degree of fit between our profile and that of the job being offered.
This analysis reduces the candidate’s uncertainty and anxiety insofar as he/she is aware of his/her chances of getting the job and, therefore, his/her expectations are more or less in line with reality. Furthermore, this self-analysis makes it easier to control one’s own emotions in the interview situation and gives a greater feeling of security.
The ability to convey confidence in the personal self-assessment is closely linked with the ability to control one’s own emotions, the ability to accurately assess oneself and the ability to communicate fluently.
Therefore, the remarks made for these emotional skills are also valid for both conveying and developing self-confidence.
Both lack of confidence and excess confidence reduce the objectivity required for an accurate self-assessment.
One of the most difficult things to achieve in a job interview is controlling our emotions, form example, nervousness. Any lack of self-control appears immediately in non-verbal language.
It is necessary to avoid uncontrolled repetitive movements (touching your hair, moving a foot, rubbing your hands, fiddling with an object - pen, keys… -, avoiding the interviewer’s eyes, etc.).
If you cannot control your nerves, it is better to acknowledge this openly.
As regards communication, it is very important to not speak too much (saying more doesn’t necessarily mean explaining more and the more you say, the more opportunities there are to say something you shouldn’t).
In order to behave in a balanced and measured manner in a job interview, it is very useful to make the effort to put yourself in the interviewer’s place and be aware of his/her needs. This ability facilitates active participation in the interview, information exchange and involvement in the interview’s goals.
The behaviour guidelines proposed here are suggested as the most appropriate for successful job interviews. However, the mistaken impression could be given that the interviewee must act, play a role and that the script for doing this is written in this application.
If you act during a job interview by adopting a standard profile, controlling all behaviour, all answers and all questions, you will lose your naturalness and, with that, your trustworthiness. The interviewer must gain a clear and realistic impression of the interviewee during the interview.